Question 1

When was Sertel Grup Lojistik established?

Accepted Answer

Sertel Grup Lojistik began its operations in the logistics sector in 1993. With over 30 years of experience, we have become one of the leading logistics companies in Türkiye. Since 2021, we have brought all our group companies together under one roof, providing a wide range of services from logistics to energy, mining, and fleet management.

Question 2

What industries do you serve?

Accepted Answer

We serve the food and beverage, pharmaceutical and healthcare, chemical, construction, mining, agriculture, automotive, retail, and e-commerce sectors. We offer customized logistics solutions tailored to the specific needs of each sector.

Question 3

Can you tell me about your vehicle fleet?

Accepted Answer

Our young and modern fleet of over 600 vehicles consists of tented trucks, refrigerated vehicles, silo trucks, dump trucks, container trailers, and live animal transport vehicles. All our vehicles are equipped with GPS tracking systems and undergo regular maintenance and calibration.

Question 4

What certifications do you have?

Accepted Answer

As Sertel Grup Lojistik, we hold ISO 9001 Quality Management System, ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System, ISO 27001 Information Security Management System, and ISO 10002 Customer Satisfaction and Complaint Management System certifications. Our cold chain operations are conducted in accordance with GDP (Good Distribution Practice) standards, and all our international transportation processes are carried out in full compliance with ADR and CMR regulations. We also operate under K1, L2, and TIO authorization certificates.

Question 5

What is your sustainability and environmental policy?

Accepted Answer

With our green logistics approach, we minimize our carbon footprint with our fleet of vehicles that comply with Euro 6 emission standards. We generate renewable energy with our solar power plants. We reduce fuel consumption and emissions through route optimization, working towards a sustainable future.

Question 6

How can I track my shipment?

Accepted Answer

Thanks to the GPS tracking system installed in all our vehicles, you can check the real-time location and status of your shipment 24/7 through your customer representative.

Question 7

What are your delivery times?

Accepted Answer

Depending on the type of service and route within the country, we deliver on the same day or within 24-72 hours, and in Europe, we deliver within an average of 5 days.

Question 8

How can I get a price quote?

Accepted Answer

Contact us, tell us your needs, and we will offer you the most suitable logistics solution and price tailored to your requirements.

Question 9

Which countries do you provide international transportation services to?

Accepted Answer

We have an extensive European network covering Germany, the Netherlands, and Belgium, as well as France, Spain, Portugal, Italy, and the Balkan countries.

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