Personal Data Protection and Privacy Policy

About the Privacy Policy

This Privacy Policy provides information about how personal data belonging to visitors and users of the website operated by Sertel Group Logistics is collected, processed, and protected.

As the data controller under the Personal Data Protection Law No. 6698 (KVKK), we attach great importance to protecting the security of your personal data at the highest level.

Data Controller: Sertel Grup Logistics Address: Hacıeyüplü Mah. 3174 Sok. No:1/B Merkezefendi, Denizli

Personal Data Collected

The following personal data may be collected through our website:

Identity Information

• First name, last name
• Turkish ID number (where required)

Contact Information

• Email address
• Phone number
• Address information

Digital Data

• IP address
• Browser and device information
• Cookie data
• Site usage statistics

Other Information

• Information shared in contact forms
• Request and complaint content

Data Processing Purposes

Your personal data is processed for the following purposes:

• Provision and improvement of our services
• Management of customer relations
• Evaluation and response to your requests
• Compliance with legal obligations
• Security and fraud prevention
• Statistical analysis and reporting
• Marketing activities (with your consent)

Your data will not be used for any purpose other than that for which it was collected and will not be shared with unauthorized third parties.

Legal Basis

Your personal data is processed based on the following legal grounds under Articles 5 and 6 of the KVKK:

Purpose of Processing	Legal Ground
Provision of services	Establishment and performance of the contract
Legal obligations	Legal requirement
Security operations	Legitimate interest
Marketing	Explicit consent
Communication requests	Performance of a contract

Your consent is also obtained for operations requiring explicit consent.

Sharing with Third Parties

Your personal data may be shared with third parties in the following circumstances:

Service Providers

• Web hosting and server services
• Analysis and measurement tools (Google Analytics, etc.)
• Email marketing platforms
• Social media integrations

Legal Requirements

• Authorized public institutions and organizations
• Courts and enforcement offices (when legally required)

Business Partners

• Logistics and supply chain partners (within the scope of service requirements)

All third parties are obligated to act in accordance with the KVKK and relevant legislation.

Data Security

The following measures are taken to ensure the security of your personal data:

Technical Measures

• SSL/TLS encryption
• Firewalls
• Access control systems
• Regular security scans

Administrative Measures

• Staff training and awareness
• Data processing policies
• Access authorization
• Privacy agreements

Physical Measures

• Server room security
• Access control
• Disaster recovery plans

Your Rights Under the KVKK

Under Law No. 6698, you have the following rights:

1. To learn whether your personal data has been processed
2. To request information about the processing if it has been processed
3. To learn the purpose of the processing and whether it is being used for that purpose
4. To know the third parties to whom it has been transferred within or outside the country
5. To request correction if it has been processed incompletely or incorrectly
6. To request deletion if the reasons for processing no longer exist
7. To request that third parties to whom the data has been transferred be notified of the correction and deletion
8. To object to a result that is detrimental to you as a result of analysis by automated systems
9. To claim compensation if you suffer damage due to unlawful processing

Data Retention Periods

Your personal data is stored for the period required for the processing purpose:

Data Category	Storage Period
Contact requests	2 years
Customer information	For the duration of the relationship + 10 years
Analysis data	2 years
Legal obligation data	Legal requirement period

Data whose retention period has expired is destroyed using secure methods.

Application Method

You have the following rights:You can exercise your rights under the KVKK using the following methods:

Written Application

You can apply to the following address with a petition containing your identity verification: Address: Hacıeyüplü Mah. 3174 Sok. No:1/B Merkezefendi, Denizli

Application Process

• Applications are processed free of charge within 30 days at the latest.
• If the process incurs additional costs, a fee determined by the Board may be charged.